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FAQS

If you cannot find an answer to your question in the FAQs below, please send us a message via our Contact Us page, and we will be more than happy to assist you.

  • Do you ship internationally?

    Yes, we ship worldwide!
  • How long does my order take to process?

    All orders are processed within 24 hours (occasionally within 48 hours during high volume orders) - excluding weekends.
  • How long does shipping normally take?

    We now offer faster and more efficient delivery with Australia Post! Standard Australian orders are normally delivered between 3-5 business days, and express orders are delivered within 1-2 business days. If you have made an international order from the USA, UK, or New Zealand your package will arrive anywhere between 5-6 business days.
  • Does the FREE shipping apply to my country?

    We only offer free shipping to Australian orders.
  • Do you offer Afterpay to my country?

    We offer Afterpay to Australian and New Zealand customers only.
  • How long do I have to cancel my order?

    Since all orders are processed within one day, we recommend cancelling as soon as possible! Sending us an email within 30 minutes of making your order stating you would like to cancel our order will suffice, and we can organise everything for you. Entitle the email "CANCEL ORDER" when sending.
  • What about Customs, Duties & Taxes?

    Our prices do not include any international duties, taxes, or customs charges your package may encounter before it arrives to you. These charges vary from country to country and are not covered by Dressed In Mink. If you have any questions regarding extra fees that may apply to you, please contact your local post office. If you have any questions regarding your order, please send us an email and we will be happy to assist you.
  • Are your lashes cruelty-free?

    Yes! Our lashes are 100% cruelty-free. The mink hairs are obtained by brushing the animal's fur during shedding season. At Dressed In Mink we ensure our suppliers and manufacturers receive yearly certified ‘Supplier Audits’ with Bureau Veritas. This includes ensuring we have efficient and safe export environments, quality assurance checks are up-to-date and occur on a regular basis, human resource department, and that the materials and hair used to create our lashes are 100% Cruelty Free. Companies cannot be certified if they do not adhere to the strict guidelines of these audits - simply put, if we do not provide a safe, ethical and cruelty-free environment we will not receive our certification.
  • How many times can I re-wear your lashes?

    Dressed In Mink lashes are the highest quality 3D luxury mink lashes. The standard life span of a lash pair is 25 wears, however most of our customers have had their lashes last well over 3 months! Your lashes will last longer when looked after properly - See our Care Instructions for more information.
  • Does eyelash glue automatically come with my order?

    Eyelash glue is not automatically added to your order. Lash glue is sold separately.
  • Do you allow returns or refunds?

    Due to sanitary reasons, we do not provide returns or exchanges on our products. In the unlikely event that your order has been damaged or is faulty, we will happily replace the damaged/faulty goods for you. You can find more information on our Shipping and Returns page.
  • What language should my order be placed in?

    All orders need to be placed in English.
  • I couldn't find an answer to my question, how do I contact customer service?

    We're sorry that you couldn't find assistance here. You can contact our customer support via our 'Contact Us' page and we will be more than happy to help you out!